1. Overview
786 Win ("786 Win", "we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how 786 Win collects, stores, processes and shares the personal information of players registered on 786win.im — a platform built specifically for users in Pakistan.
When we say "personal data" or "personal information", we mean any information that can identify you directly or indirectly — your name, mobile number, email address, financial details, device identifiers and so on. This policy covers all personal data collected through your use of 786 Win, whether you are registering a new account, making a deposit, placing a bet on a PSL match, contacting support or simply browsing the platform.
By registering on 786 Win or continuing to use the platform after any update to this policy, you confirm that you have read and understood how we handle your data. If anything in this policy is unclear, please contact our support team — we are happy to explain.
Plain Language Commitment: This policy is written to be understood by Pakistani players in everyday English. If you find any section unclear, contact 786 Win support at
support@786win.im and we will explain it to you directly.
2. Data We Collect
786 Win collects personal data in three main ways: information you provide directly, information generated automatically through your use of the platform, and information received from third-party payment providers and verification services.
2.1 Information You Provide Directly
- Registration data: Your full name, date of birth, mobile number, email address and preferred payment method at the time of account creation.
- Verification documents: A copy of your CNIC, passport or other government-issued identity document when requested during KYC (Know Your Customer) verification. Proof of address may also be requested.
- Payment details: Your Easypaisa number, JazzCash number, NayaPay account, SadaPay account, IBFT account details or Visa/Mastercard card details when making deposits or requesting withdrawals. Payment card numbers are not stored on 786 Win servers — they are processed through encrypted payment gateways.
- Support communications: Records of any conversations with the 786 Win support team via live chat, email or any other contact channel.
- Preference settings: Deposit limits, responsible gaming settings, marketing preferences and language choices set within your account.
2.2 Automatically Collected Data
- Device information: Device type, operating system, browser type and version, screen resolution and unique device identifiers.
- Log data: IP address, access timestamps, pages visited within the platform, session duration and referring URL.
- Activity data: Games played, bets placed, stakes wagered, winnings received, bonus claims, deposit and withdrawal history, and VIP Club points accumulated.
- Cookies and similar technologies: Session cookies, persistent cookies and analytics trackers as described in the Cookies section of this policy.
2.3 Data from Third Parties
- Identity verification service providers who confirm the validity of identity documents submitted during KYC checks.
- Payment processors who provide transaction status confirmations and fraud risk signals in connection with deposit and withdrawal processing.
- Anti-fraud services that assess whether activity on your account is consistent with normal player behaviour.
| Category |
Examples |
Source |
| Identity | Full name, DOB, CNIC number | You / KYC provider |
| Contact | Mobile number, email address | You |
| Financial | Easypaisa / JazzCash number, IBFT details | You / Payment processor |
| Technical | IP address, device ID, browser type | Automatic |
| Behavioural | Games played, bets placed, session length | Automatic |
| Communications | Support chat logs, email records | You |
3. How We Use Your Data
786 Win uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with why it was originally collected.
- Account management: Creating and maintaining your 786 Win account, processing deposits and withdrawals, tracking your VIP Club tier and managing your account settings.
- Identity verification: Confirming your age and identity to ensure compliance with our 18+ requirement and to prevent fraud. This is a legal obligation that 786 Win takes seriously.
- Payment processing: Facilitating deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment, and processing withdrawal requests to the same payment methods.
- Platform operation: Delivering game content, calculating odds, settling bets, applying bonuses, processing VIP cashback and operating the platform technically.
- Customer support: Responding to queries, resolving disputes, processing complaints and providing account assistance via live chat and email.
- Safety and security: Detecting and preventing fraud, money laundering, account takeover, bonus abuse, multi-account creation and other prohibited activities.
- Responsible gaming: Monitoring for signs of problem gambling behaviour, applying deposit limits and self-exclusion settings, and proactively reaching out to players showing concerning patterns.
- Platform improvement: Analysing aggregated, anonymised usage data to understand which games and features are most popular, where the experience can be improved and what new products to develop.
- Marketing communications: Sending promotional offers, bonus notifications and VIP Club updates to players who have opted in to receive them. Marketing messages can be opted out of at any time.
- Legal compliance: Meeting our obligations under applicable law, including responding to lawful requests from authorities and retaining records for the periods required by financial regulation.
Marketing Opt-Out: If you registered on 786 Win and opted in to promotional communications, you can opt out at any time by contacting 786 Win support. You will continue to receive transactional messages (such as deposit confirmations and withdrawal notifications) regardless of your marketing preference.
4. Legal Basis for Processing
786 Win processes your personal data on the following legal grounds:
- Contractual necessity: Most data processing is required to fulfil the contractual relationship between you and 786 Win — operating your account, processing payments and delivering the games and betting services you signed up for.
- Legal obligation: Identity verification, age checks and anti-money laundering monitoring are required by law. 786 Win processes data for these purposes regardless of consent.
- Legitimate interests: Fraud prevention, security monitoring, platform improvement and responsible gaming monitoring are carried out under 786 Win's legitimate interest in operating a safe and fair platform.
- Consent: Marketing communications and non-essential cookies are processed only with your consent. You can withdraw consent for these purposes at any time.
5. Data Sharing
786 Win does not sell your personal data to any third party, full stop. We share data with third parties only in the following limited circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank partners and Visa/Mastercard processing networks receive the minimum data necessary to process your deposit or withdrawal transaction. These providers are contractually bound to handle your data securely and use it only for payment purposes.
- Identity verification providers: KYC verification services receive copies of identity documents submitted by you for the sole purpose of verifying your identity. They are not permitted to use or retain this data for any other purpose.
- Game content providers: The third-party studios whose games are available on 786 Win may receive technical session data (such as a pseudonymous player ID and wager amounts) necessary to deliver and audit their game content. They do not receive your name, contact details or payment information.
- Security and fraud prevention services: Anti-fraud providers receive technical signals — IP address, device fingerprint, behavioural patterns — to assess risk. They do not receive your identity documents or payment details.
- Law enforcement and regulatory authorities: 786 Win will disclose personal data to relevant authorities when required to do so by applicable law, court order or lawful regulatory request. We will notify you of such disclosures where we are legally permitted to do so.
All third-party service providers with whom 786 Win shares data are required to handle that data in accordance with their own privacy and security obligations and may not use it for purposes beyond those specified in their agreement with 786 Win.
6. Data Retention
786 Win retains your personal data for as long as your account is active and for a further period as required by applicable legal and regulatory obligations. The specific retention periods are as follows:
- Account and identity data: Retained for the lifetime of your account plus a minimum of five years after account closure, in accordance with financial record-keeping requirements.
- Transaction records: All deposit, withdrawal and betting transaction records are retained for a minimum of five years after the date of the transaction.
- Support communications: Records of customer support interactions are retained for three years from the date of the last interaction.
- Technical logs: Access logs and device data are retained for up to 12 months, unless needed for an ongoing security investigation.
- Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not inadvertently contact you again.
At the end of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.
7. Cookies and Tracking Technologies
786 Win uses cookies and similar technologies to operate the platform, remember your preferences, keep your session active and understand how players use the site. Below is a breakdown of the types of cookies used:
These cookies are necessary for the 786 Win platform to function. Without them, your session cannot be maintained, your login cannot persist and the platform cannot operate correctly. These cookies cannot be disabled. They include session tokens, authentication cookies, CSRF protection tokens and the cookie that stores your consent preferences.
With your consent, 786 Win uses analytics cookies to understand how players navigate the platform — which games are visited most often, how long sessions last, where players drop off and which features are used most. This data is aggregated and anonymised. No individual is identified. Analytics data helps 786 Win improve the experience for all Pakistani players. You can opt out of analytics cookies at any time via your browser settings.
Preference cookies remember your platform settings between visits — your preferred language, whether you prefer the mobile or desktop view, your notification preferences and similar settings. These improve convenience but are not essential to platform operation. You can disable them without affecting core functionality.
With your consent, marketing cookies allow 786 Win to show you more relevant promotional content. They also help measure the effectiveness of bonus campaigns. These cookies are only active for players who have opted into marketing communications. You can opt out via support or browser settings at any time.
Most web browsers allow you to control cookies through their settings. Disabling essential cookies will affect platform functionality. Disabling other cookie types will not affect your ability to use the platform but may reduce the quality of some personalised features.
8. Your Data Rights
As a 786 Win player, you have the following rights over your personal data. To exercise any of these rights, contact the 786 Win support team with your request and we will respond within a reasonable timeframe.
Right to Access
Request a copy of all personal data 786 Win holds about you. We will provide this in a clear, readable format.
Right to Correct
Request correction of any inaccurate or incomplete personal data held on your account. Name, contact details or address can be updated via support.
Right to Delete
Request deletion of your personal data. Note that some data must be retained by law even after account closure — we will explain exactly what can and cannot be deleted.
Right to Portability
Request your personal data in a machine-readable format (CSV or JSON) so you can transfer it to another service if you wish.
Right to Restrict
Request that 786 Win restricts processing of your data in certain circumstances — for example, while a dispute is being investigated.
Right to Object
Object to processing based on legitimate interest, including direct marketing and profiling. Marketing opt-outs are actioned immediately.
How to Exercise Your Rights: Contact 786 Win support at
support@786win.im or via live chat. State clearly which right you wish to exercise and provide enough detail for us to locate your account. We will acknowledge your request promptly and aim to resolve it within 30 days.
9. Data Security
786 Win takes the security of your personal data seriously. The following measures are in place to protect your information:
- SSL/TLS encryption: All data transmitted between your browser or app and 786 Win servers is encrypted using industry-standard TLS protocols. This applies to all pages — not just payment and login pages.
- Encrypted data storage: Sensitive personal data and financial information stored on 786 Win systems is encrypted at rest using AES-256 encryption.
- Access controls: Access to personal data within 786 Win is restricted to staff who need it to perform their specific role. Access is logged and reviewed.
- Payment security: Card payment data is processed through PCI-DSS compliant payment gateways. Full card numbers are never stored on 786 Win servers.
- Fraud monitoring: Automated and manual monitoring systems are in place to detect and respond to suspicious account activity, including unusual login attempts and abnormal transaction patterns.
- Incident response: In the event of a data breach that poses a risk to your rights and freedoms, 786 Win will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
While 786 Win takes extensive security measures, no system is perfectly immune to risk. We encourage players to use strong, unique passwords and to contact support immediately if they suspect their account has been compromised.
10. Minors and Under-18 Protection
786 Win does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adults. During registration, you confirm that you are aged 18 or above, and 786 Win reserves the right to verify this at any time through identity document checks.
If 786 Win discovers that an account has been registered by a person under 18, all data associated with that account will be deleted and all funds forfeited. If you believe a minor has registered on 786 Win, please contact support immediately at support@786win.im.
Parents and guardians concerned about underage access to online gambling platforms are encouraged to use device-level parental controls and to visit our Responsible Gaming page for further guidance.
11. Changes to This Privacy Policy
786 Win may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When material changes are made, we will notify registered players via the platform notification system or through the contact details held on their account.
The "Last Updated" date at the top of this page indicates when the current version came into effect. We recommend reviewing this policy periodically. Continued use of the 786 Win platform after the effective date of any updated policy constitutes acceptance of those changes.
Previous versions of this policy are available on request from the support team.
